15-16 October 2019

THE BREWERY, LONDON

2019 Keynotes

Mark Jeffries

Event Host, Keynote Speaker and Author

Colin Shaw

Founder & CEO

Beyond Philosophy

Mark Bishof

CEO & Board Member

Clarabridge

Sid Banerjee

Founder & Chief Strategy Officer

Clarabridge

Fabrice Martin

Chief Product Officer

Clarabridge

2019 Speakers

Carol Wisley

Head of Group Wide Root Cause Analysis, Customer Services

Lloyds Banking Group

Michaela Nepil

Manager, Social Media Engagement & Dialogue

Lufthansa

Nick MacFarlane

Head of Customer Experience and Operations

Sky

Helen Schmidt-Stetter

Director, Content & Dialogue Marketing

Lufthansa

Lena Stormvinge

Knowledge Management Manager

Electrolux

Mercedes López

Sales Manager

IZO ESPAÑA

Sheena Kenny

Social and Community Support Specialist

Dropbox

Lilli Siitka

Social Media Team Lead

TransferWise

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