15-16 October 2019


2019 Clarabridge Customer Experience Awards

You’re a customer experience guru. Now is the time to strut your stuff and get the recognition you deserve for all your hard work! We’re giving awards to companies who go the extra mile when it comes to Customer Experience (CX) or Digital Customer Service. Tell us about your program and you could win eternal bragging rights for you and your company (along with some tangible prizes—read below).


About the Awards

Application Requirements
• Your company is based in Europe, the Middle East or Africa.
• You’ve worked with Clarabridge in 2018.
• You complete the full application by 5:00 PM EDT on Friday, 6th September.
• You allow us to announce you as an award winner at our C3 event in October (you do not need to attend C3 to accept or apply for the award).

If you have questions about the Clarabridge Customer Experience Awards or the application process, contact your Clarabridge Account Manager, or email Events@clarabridge.com.

How do I submit an application?
To apply for the awards, please click here.

You will be prompted to select the award category that you want to enter (we have four) and you can choose more than one. See below for details on the categories. Applications are due by 5:00 PM EDT on Friday, 6th September.

The application form should take you no more than 20 to 30 minutes to complete; bullet point responses are fine! Reach out to your Clarabridge Account Manager or to Events@clarabridge.com if you’d like additional help.

What will the winners receive?

Award winners with receive their awards at our annual Clarabridge Customer Connections (C3) conference, at The Brewery, located in London, 15-16 October 2019. Winners will receive two free passes to attend next year’s C3 Europe 2020 event. In addition, they will be given a CX Award Winner logo to display on their website and social media pages.

Winning an award will carry some major clout for your business, and for you as a professional. You know you’re a CX star and this is your chance to shout it out to the world: you love your customers!

What are the judges looking for?

Be sure to thoroughly describe the program, initiative, or business process that is changing the customer experience within your organization. Include specific examples of positive business outcomes resulting from the program, such as increased revenues, decreased churn, improved NPS scores, improved culture, etc.

Award Categories

CX Diamond Award: Honors an organization whose CX program is multi-faceted and shines brightly within the organization. Their CX program demonstrates vision, strategy, execution and results.

CX Luminary Award: Recognizes a company that has made a corporate shift to elevate customer experience to a top-tier business strategy.

CX Revvie Award: Recognizes an organization with proven return on investment and bottom line revenue impact.

CX Innovation Award: Recognizes an organization whose CX program demonstrates out-of-the-box thinking and/or innovative concepts to the business or industry.

Previous Award Winners

Contact Us

Get in Touch